Cancellations

Please provide at least 24 hours' notice if you need to cancel or reschedule your speaking event or 1:1 appointment. Appointments cancelled with 24 hours’ or more notice will be refunded in full. Appointments cancelled with less than 24 hours’ notice are non-refundable. Note that refunds typically take 5-7 days to appear on your statement. 

To reschedule your appointment, send us a message via our contact form.

No-shows

If you do not attend a scheduled call within 15 minutes of the start time, the appointment will be cancelled and non-refundable. We understand emergencies happen; if you can’t attend your appointment due to an emergency, please let us know as early as possible.

Delivery times & fees

• Within Ireland: 3-7 business days

• Within Europe: 7-10 business days

• Worldwide: 10-15 business days

Delivery fees are calculated at checkout.

Return timeline

You have 30 days from the date your package is delivered to initiate a return or exchange for any clothing item. Any requests made after this 30-day window will not be accepted for a refund or store credit.

Return conditions

To qualify for a refund, products must be returned in their original packaging in resaleable condition. Clothing must be unworn, unwashed, free of any stains or scents, and must have all original product tags and hygienic liners securely attached.

Return shipping and costs

Customers are responsible for the cost of return shipping unless the product arrived damaged or the incorrect item was sent. 

Refunds

Once your return package has been received and meets the quality criteria, a refund will be issued. Refunds typically take 5 to 7 business days to appear on your statement, depending on your financial institution.

How to initiate a return

Send a message using the contact form to request return authorization. Please provide the reason for returning the product in your message.